Before Returning an Item

PLEASE READ

The purchaser is responsible for correct installation of purchased components. Failure to correctly install components is not a fault and is not covered by warranty. We will offer advice but any test or work carried out will attract a service charge. This includes BIOS flashes and software updates to fix issues.

Any item returned with identified damage will attract a service fee. Physical damage is not a manufacturing fault and as such is not covered by warranty. Items can be rejected at the discretion of staff or supplier.

Change of mind, purchasing wrong item, didn’t fix your problem are not valid reasons for product return. It is up to the purchaser to ensure they are getting the correct item. Whilst we can advise, we do not take responsibility for any incorrectly purchased items including suitability for task. Each customers expectations are different and it is up to the customer to research suitability and compatibility.

Any return requests must be within 7 days of purchase. No returns will be accepted after this time. Any returns will be at the sole discretion of management and will attract a minimum 15% re-stocking fee at the cheaper of purchase price or current price.

Items must be in complete original condition – missing items, torn packaging, open factory sealed packaging will be refused.

Electrical items with open circuits are not returnable under any circumstance. Computers & Notebook PC’s are sold on a firm basis and are not returnable.

Goods returned for warranty that are found not faulty will attract a service fee for time expended testing the item in question at a minimum charge of $ 20. Any item rejected by supplier or manufacturer will also attract shipping charges.

Any item with manufacturer direct warranty will not be accepted for claims after 7 days.

Terms at 1/2/10 & subject to change without notice